Chat Support Representative

Job Description:

We are looking for a talented and hardworking Chat Support Representative to join our team at Altria Group in London, England, UK. As a Chat Support Representative, you will be responsible for providing exceptional customer service through online chat platforms. This position is ideal for individuals who are reliable, creative, and possess strong leadership skills.

Responsibilities: - Respond to customer inquiries and provide solutions through online chat platforms - Troubleshoot and resolve customer issues in a timely and efficient manner - Keep detailed records of customer interactions and transactions - Collaborate with other team members to ensure seamless customer service experience - Provide feedback on customer trends and needs to improve the overall customer experience - Uphold company values and policies while interacting with customers - Meet and exceed performance metrics and goals set by the company

Requirements: - Strong communication skills, both written and verbal - Ability to think creatively and problem-solve effectively - Strong leadership skills and ability to work well in a team environment - Ability to multitask and prioritize tasks effectively - Basic computer skills and proficiency in online chat platforms - No previous experience required, but a willingness to learn and adapt is essential

Benefits: - Remote work flexibility - Free accommodation - Parental leave - Opportunities for growth and development within the company

Working Environment: At Altria Group, we strive to inject a sense of joy and vibrancy into our work environment. We believe in fostering a positive and inclusive atmosphere where employees can thrive and reach their full potential. Join us in creating a supportive and engaging work environment.

Equal Opportunity Statement: Altria Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic. We believe that diversity drives innovation and encourages all qualified individuals to apply.

Deadline to apply: 2024-07-01

If you are a motivated individual with a passion for providing exceptional customer service through chat platforms, we would love to hear from you. Apply now to join our dynamic team at Altria Group in London, England, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.