Chat Support Specialist

Job Description:

Charter Communications is seeking a dedicated and independent Chat Support Specialist to join our team in London, England. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in customer support.

Responsibilities: - Provide chat support to customers, assisting with inquiries, troubleshooting technical issues, and resolving complaints in a timely and professional manner - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with internal teams to escalate complex issues and ensure timely resolution - Demonstrate leadership skills by taking ownership of customer concerns and following up to ensure satisfaction - Use negotiation skills to reach mutually beneficial solutions with customers - Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements: - Personality traits: Independent, dedicated - Soft skills: Leadership, negotiation - Excellent written and verbal communication skills - Proven ability to multitask and prioritize in a fast-paced environment - Strong attention to detail and problem-solving abilities - Ability to work well independently as well as part of a team

Benefits: - Travel opportunities - Travel & spending expenses - Gym membership - Competitive salary and benefits package

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.