Client Service Assistant - Work from home

Job description:

Klarna is seeking a dedicated and independent Client Service Assistant to join our team in London, UK. This is a full-time, work-from-home position at the Associate level, with a requirement of at least 2 years of experience in a similar role. As a Client Service Assistant, you will be responsible for providing excellent customer service to our clients, assisting them with any issues or inquiries they may have.

Responsibilities: - Respond to client inquiries via phone, email, or chat in a timely and professional manner - Assist clients with account management, including processing payments and updating information - Work closely with other departments to ensure client needs are met and issues are resolved quickly - Maintain accurate and up-to-date client records in our database - Assist in creating reports and analyzing data to improve client satisfaction - Participate in team meetings and training sessions to stay up-to-date on company policies and procedures

Requirements: - 2+ years of experience in a customer service or client-facing role - Strong planning and negotiation skills - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Proficiency with Microsoft Office and other relevant software - High school diploma or equivalent required - Ability to work from home and maintain a quiet, dedicated workspace

Personality traits: - Dedicated: A strong commitment to providing top-notch customer service - Independent: Ability to work autonomously and make decisions on your own

Soft skills: - Planning: Ability to organize tasks and prioritize effectively - Negotiation: Skill in resolving conflicts and reaching mutually beneficial solutions

Benefits: - Free food - Joining bonus - Dental insurance

Working environment: At Klarna, we strive to inject a sense of joy and vibrancy into our work environment. We value creativity, collaboration, and a positive attitude.

Equal opportunity statement: Klarna is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified candidates are encouraged to apply by the deadline of June 27, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.