Client Service Officer

Job Description:

We are seeking a Client Service Officer to join our team at NetApp in London, England, UK. As a Client Service Officer, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met and concerns are addressed promptly and effectively. This role is ideal for individuals who are adaptable, confident, and possess strong research and teamwork skills.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a professional and timely manner - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure client needs are met and issues are resolved - Conduct research on client industries, market trends, and competitor activities to provide insights and recommendations - Assist in the development and implementation of client service strategies to enhance customer satisfaction and retention - Identify opportunities for upselling and cross-selling products or services to clients - Keep abreast of product updates, promotions, and company policies to ensure accurate and up-to-date information is provided to clients

Requirements: - Bachelor's degree in business administration, marketing, or related field - 1+ years of experience in customer service or client relations role - Excellent communication skills, both written and verbal - Strong research and analytical skills - Ability to work in a fast-paced environment and adapt to changing priorities - Team player with a collaborative mindset - Confidence in interacting with clients and internal stakeholders

Benefits: - Company transportation - Employee discounts - Retirement plan

Working Environment: At NetApp, we empower our employees to take ownership and make impactful decisions. We provide a supportive and inclusive work environment where everyone's contributions are valued and recognized.

Deadline to apply: 2024-07-01

Equal Opportunity Statement: NetApp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are encouraged to reach their full potential.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.