Client Support Manager - Work from home

Job Description:

Gilead Sciences is seeking a Client Support Manager to join our team in London, England. This is a full-time, work from home position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience.

As a Client Support Manager, you will be responsible for managing a portfolio of clients, overseeing their needs and providing exceptional support to ensure their satisfaction. Your key responsibilities will include:

- Building and maintaining strong relationships with clients, understanding their requirements and providing solutions to meet their needs - Acting as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution - Collaborating with internal teams to coordinate the delivery of services and products to clients, ensuring a seamless experience - Monitoring client accounts and identifying opportunities for upselling or cross-selling additional products or services - Analyzing client feedback and data to identify trends and make recommendations for improving client satisfaction and retention - Developing and implementing client support strategies and initiatives to enhance overall customer experience

Requirements:

- 7+ years of experience in client support or account management roles - Resilient and motivated personality traits, with a strong commitment to customer satisfaction - Demonstrated adaptability and innovation in problem-solving and client interactions - Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams - Strong organizational skills and attention to detail, with the ability to manage multiple clients and projects simultaneously

Benefits:

In addition to a competitive salary, benefits for this position include travel and spending expenses, dental insurance, and life insurance.

Working Environment:

At Gilead Sciences, we foster an environment where technology is harnessed to drive innovation and efficiency. We value diversity and inclusion, and provide opportunities for growth and development for all employees.

Equal Opportunity Statement:

Gilead Sciences is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel respected, valued, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 13, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Client Support Manager, we encourage you to apply before the deadline. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.