Remote Client Support Officer

Job Description:

Walmart is seeking a dedicated Remote Client Support Officer to join our team in London, England, UK. As an Entry Level position, this role is ideal for individuals with at least 1 year of experience who possess confidence and reliability. The successful candidate will be responsible for providing top-notch client support to our remote customers.

Responsibilities: 1. Respond to client inquiries via phone, email, or chat in a timely and professional manner. 2. Assist clients with technical issues related to our products or services. 3. Provide troubleshooting and problem-solving solutions to clients. 4. Maintain accurate and detailed records of client interactions. 5. Collaborate with internal teams to resolve complex client issues. 6. Conduct regular follow-ups with clients to ensure satisfaction and retention. 7. Identify opportunities for upselling or cross-selling products and services to clients. 8. Keep abreast of industry trends and best practices in client support.

Requirements: 1. Bachelor's degree in a related field. 2. Excellent communication skills, both verbal and written. 3. Strong interpersonal skills and the ability to work well in a team environment. 4. Proven track record of strategic planning and cooperation. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in Microsoft Office suite and CRM software. 7. Experience working in a fast-paced environment. 8. Must be confident and reliable.

Benefits: 1. Free accommodation provided for remote employees. 2. Travel opportunities to visit different Walmart locations. 3. Paid sick leave to ensure work-life balance.

Working Environment: At Walmart, we thrive in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to be innovative and proactive in finding solutions for our clients.

Deadline to Apply: Interested candidates should submit their applications by March 5, 2024.

Equal Opportunity Statement: Walmart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and value differences in race, gender, sexual orientation, disability, age, and background. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.