Client Support Officer

Job Description:

Credit Karma is seeking a dedicated and motivated Client Support Officer to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 4 years of experience in client support roles.

Responsibilities: - Provide exceptional customer service to clients through various channels including phone, email, and chat - Resolve client inquiries and issues in a timely and efficient manner - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and provide solutions - Identify ways to improve customer experience and contribute to overall client satisfaction - Stay up to date on product knowledge and industry trends to better assist clients - Meet and exceed performance goals and metrics set by the company - Assist with special projects and initiatives as needed

Requirements: - 4+ years of experience in client support or a related field - Excellent problem-solving skills and ability to think creatively - Strong communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and customer relationship management (CRM) systems - Bachelor's degree in a relevant field is preferred but not required - Availability to work fulltime in London, England - Willingness to work occasional overtime as needed

Benefits: - Company-provided equipment - Paid overtime - Paid Time Off (PTO)

Working Environment: At Credit Karma, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to better innovation and success.

Equal Opportunity Statement: Credit Karma is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 27, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team dedicated to client support, we encourage you to apply for the Client Support Officer position at Credit Karma in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.