Client Support Officer

Job Description:

We are looking for a Client Support Officer to join our team at Airbnb in London, England. As a Client Support Officer, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. You will work closely with our clients to address their concerns, answer their questions, and provide them with guidance on using our services.

Responsibilities: - Respond to client inquiries via email, phone, and chat - Resolve client issues and complaints in a professional and timely manner - Provide guidance and support to clients on using our services - Collaborate with other team members to ensure a seamless client experience - Maintain accurate records of client interactions and transactions - Identify opportunities to improve the client support process and make recommendations for change

Requirements: - 3 years of experience in a client support role - Driven and motivated individual with a passion for providing excellent customer service - Excellent people management skills and emotional intelligence - Strong communication and problem-solving skills - Ability to work well under pressure and meet deadlines - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Bachelor's degree in a related field preferred

Benefits: - Profit sharing - Life insurance - Company transportation

Working Environment: At Airbnb, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity and foster a culture of teamwork and support.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Airbnb is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.