Client Support Officer

Job Description:

Publix Super Markets is seeking a Client Support Officer to join our team in London, England. As a Client Support Officer, you will be responsible for providing excellent customer service to our clients, resolving issues, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner - Provide support and guidance to clients on how to use our products and services effectively - Collaborate with internal teams to address client needs and escalate issues when necessary - Maintain accurate records of client interactions and transactions - Proactively identify opportunities to improve the client experience - Assist in developing training materials and resources for clients - Participate in client meetings and presentations as needed - Contribute to ongoing customer satisfaction surveys and analysis

Requirements: - 3 years of experience in a client support role - Strong communication and interpersonal skills - Adaptable and resourceful mindset - Demonstrated ability to work collaboratively with cross-functional teams - Excellent planning and organizational skills - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free accommodation - Employee discounts - Retirement plan

Working Environment: At Publix Super Markets, we are committed to giving back to the community through corporate social responsibility initiatives. As a Client Support Officer, you will have the opportunity to participate in various charitable events and community service projects.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Publix Super Markets is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.