Remote Client Support Representative

Job Description:

AIG is seeking a Remote Client Support Representative to join our team in London, England. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, assisting them with any inquiries or issues they may have. This role is crucial in ensuring that our clients have a positive experience with our company and feel supported throughout their interactions with us.

Responsibilities: - Respond to client inquiries via phone, email, and live chat in a timely and professional manner - Assist clients with account setup, troubleshooting, and general support - Identify and escalate any complex issues to the appropriate department for resolution - Maintain accurate records of client interactions and transactions - Work closely with the sales team to provide support for client onboarding and retention efforts - Stay up-to-date on product offerings and industry trends to effectively answer client questions - Collaborate with other team members to continuously improve the client support process

Requirements: - 2+ years of experience in a client support or customer service role - Dedicated and resourceful, with a strong commitment to providing top-notch customer service - Excellent communication and presentation skills - Creative problem-solving skills and the ability to think on your feet - Proficiency in Microsoft Office and CRM software - Ability to work independently and remotely - Bachelor's degree in Business, Marketing, or a related field preferred

Benefits: - Company transportation provided for remote employees - Employee discounts on AIG products and services - Paid Time Off (PTO) for vacations and personal time - Supportive working environment that encourages personal and professional growth

Equal Opportunity Statement: AIG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: July 1, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Remote Client Support Representative position at AIG in London, England. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.