Contact Center Assistant - Work from home

General Mills is looking for a Contact Center Assistant to join our team in London, England. This is a full-time, entry-level position that allows you to work from the comfort of your own home. We are seeking individuals who are driven, energetic, creative, and skilled at negotiation to provide exceptional customer service to our clients.

Responsibilities: - Handle inbound and outbound calls, emails, and live chats from customers in a professional and courteous manner - Assist customers with product inquiries, issues, and complaints - Process orders and returns accurately and efficiently - Use data and customer feedback to identify trends, opportunities, and areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Meet and exceed performance metrics for call efficiency, customer satisfaction, and revenue generation

Requirements: - 1 year of experience in a customer service role - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficient in Microsoft Office and customer relationship management software - Strong problem-solving skills and attention to detail - Must have a quiet workspace and reliable internet connection - Must be legally eligible to work in the UK

Benefits: - Retirement plan - Relocation allowance, if applicable - Paid overtime opportunities - Opportunities for career advancement and professional development

Working Environment: As a Contact Center Assistant, you will leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to make a real impact on the customer experience and contribute to the overall success of General Mills.

Equal Opportunity Statement: General Mills is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: June 27, 2024

Join General Mills and be a part of a dynamic team that is dedicated to delivering exceptional customer service and driving growth in the food industry. Apply today to start your career with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.