Contact Center Officer - Work from home

Job Description:

Capital One Financial is seeking a Contact Center Officer to join our team in London, England. This is a full-time, entry-level position that offers the unique opportunity to work from home. As a Contact Center Officer, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Responsibilities: - Answer incoming calls from customers and provide assistance with account inquiries, credit card applications, and other queries - Respond to customer emails in a timely and professional manner - Resolve customer complaints effectively and efficiently - Process customer transactions accurately - Adhere to company policies and procedures - Meet performance targets and metrics set by the company - Collaborate with team members to improve processes and optimize customer experience - Stay up-to-date on product information and industry trends

Requirements: - Strong communication skills, both verbal and written - Proficiency in Microsoft Office applications - Ability to multitask and prioritize tasks effectively - Reliable and adaptable with a positive attitude - Strong decision-making and project management skills - No prior experience required, training will be provided

Benefits: - Free accommodation for remote work - Medical coverage - Travel and spending expenses covered - Opportunity for professional growth and development

Working environment: At Capital One Financial, we value innovation and creativity. We strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. As a Contact Center Officer, you will have the opportunity to contribute to the success of our organization and make a positive impact on our customers.

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applications from candidates of all backgrounds and encourage individuals with disabilities to apply.

Deadline to apply: July 1, 2024

Join our team and be part of a dynamic and fast-growing company that values its employees and prides itself on providing exceptional customer service. Apply now to kickstart your career with Capital One Financial as a Contact Center Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.