Customer Care Associate

Job Description:

ExxonMobil is seeking a dedicated and enthusiastic Customer Care Associate to join our team in London, England. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide information about products and services, pricing, and availability - Resolve customer complaints and issues effectively and efficiently - Process orders, returns, and exchanges accurately - Maintain customer records and documentation - Collaborate with other departments to ensure customer needs are met - Continuously improve customer service processes and procedures - Meet and exceed customer service goals and targets

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Resilient and energetic personality traits - Strategic planning and planning skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or relevant field preferred

Benefits: - Vision insurance - Training and professional development opportunities - Paid sick leave

Working Environment: As a Customer Care Associate at ExxonMobil, you will flourish in a culture that embraces change and responds resiliently. We value innovation, teamwork, and continuous improvement, and provide a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: ExxonMobil is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome applicants of all backgrounds and identities to apply for this position.

Deadline to apply: May 13, 2024

Join ExxonMobil and make a difference in customer care today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.