Customer Care Associate - Work from home

As a Customer Care Associate at Ford, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home in London, England. You will handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels such as phone, email, and chat.

Responsibilities: 1. Handle customer inquiries and issues in a professional and timely manner. 2. Provide accurate information about Ford products and services. 3. Process customer orders, returns, and exchanges. 4. Troubleshoot technical issues and escalate to the appropriate team as needed. 5. Maintain customer records and update databases accurately. 6. Collaborate with other team members to ensure seamless customer service delivery. 7. Meet and exceed performance metrics and quality standards set by the company. 8. Continuously seek ways to improve customer service processes and procedures.

Requirements: 1. Bachelor's degree or equivalent experience. 2. Minimum of 4 years of customer service experience. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and in a team environment. 6. Proficiency in using customer service software and tools. 7. Adaptable to changing priorities and flexible work hours. 8. Strong drive to succeed and meet customer satisfaction goals.

Personality traits: 1. Adaptability - able to adjust to changing situations and customer needs. 2. Driven - motivated to achieve and exceed performance goals.

Soft skills: 1. Analysis - ability to analyze customer data and feedback to improve service. 2. Teamwork - collaborate effectively with team members to deliver exceptional customer service.

Benefits: 1. Disability insurance to ensure financial security in case of unforeseen circumstances. 2. Employee discounts on Ford products and services. 3. Training and professional development opportunities to enhance your skills and career growth.

Working environment: At Ford, you will be part of a company that transcends borders, promoting collaboration on a global scale. You will have access to resources and support from a diverse team of professionals working towards a common goal of customer satisfaction and innovation.

Equal Opportunity Statement: Ford is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.

Deadline to apply: June 27, 2024. Apply now to join our team and be a part of shaping the future of customer care at Ford.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.