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Are you Customer focused professional? If so Airband are now looking to recruit a Customer Service Advisor.
This is a permanent position working as part of the wider Sales Division. We are offering a salary of £23,690 + benefits
Airband Offer a Hybrid working model operating out of Droitwich.
The position will be responsible for providing a pivotal point of contact for Airband customers, a varied role that will involve responding to queries via email, phone, and social media, all backed up with detailed administration streams. You will Provide excellent customer service whilst assisting in varied technical fact-finding conversations.
As Customer Service Advisor you will have a confident telephone manner, be able to communicate with a variety of Customers and queries. Be a quick thinker and have a great understanding of customer service excellence. You will be comfortable with life cycle of our customers queries and be on hand to offer rapid solutions.
More about Airband:
Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.
Key Responsibilities:
What will we need from you?
Desirable: Experience in Telecoms, ISP, Utilities is advantageous but not crucial as training will be given, A background in sales in alignment with deadlines and measurable results.
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.
Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.
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