Customer Service Advisor

Customer Service Advisor
Northampton

As Barclays Customer Service Advisor, you will be working a part of a team delivering end to end customer servicing by completing a wide range of customer activities, involving communication, with both internal and external customers. This is an exciting opportunity to be accountable for high volumes of both inbound and outbound call processing, in which accuracy and efficiency are essential. In your role, you will also be delivering excellent customer service whilst making a valuable contribution to your team.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
• Contributing to team objectives to exceed Key Performance Indicator targets
• Meeting our challenging quality measures in-line with Governance and Compliance standards
• Working across teams, multi-skilling where necessary to support business needs
• Determining and implementing improvement opportunities to assist with an improved customer servicing or reduce operating costs
• Dealing with complaints where necessary to drive positive outcomes and then share best practices to mitigate further issues
• Taking ownership of personal development and taking advantage of training opportunities to help with your progression

What we’re looking for:
• Ability to manage tasks in time-sensitive scenarios and within governance
• Good time management and the confident to balance workflow to deliver against personal and team commitments
• Exceptional PC skills including Microsoft Office

Skills that will help you in the role
• Servicing background to either internal or external customers
• Effective communication skills, both verbal and written, and the ability to tailor messages to the audience

Where will you be working?

Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes. #LI-Hybrid