Customer Service Advisor

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders. Direct Line Group is one of the UK’s largest insurance companies and home to well-known brands such as Direct Line, Churchill, Privilege, and Green Flag. Helping people carry on with their lives and giving them peace of mind is what we’re all about at Direct Line Group so supporting the Scheme’s more than 650,000 customers with their insurance needs means that we can help to provide them worry-free motoring and a lifeline to the outside world. We now have an exciting opportunity to join the insurance team in Liverpool. Working in our Motability team, you'll be passionate about providing our customers with an excellent level of customer care, guiding them through their service or claims journey using your expert experience and knowledge . Our salary package starts from £21,840 (plus 9% pension contribution). You'll also have an opportunity to earn an additional bonus twice a year of up to 3.5% of your salary based on your individual performance. Full time 35 hours per week. You'll take our customers’ call and be their first point of contact, providing support and guidance. Our Motability teams are available between Monday - Friday 8am and 7pm, Saturday 8am – 4pm. In these roles you'll work shifts across these days: we’ll share more about this during your application. In order to fully prepare you for the role you will be expected to attend the office for your initial training and Academy which could be up to 12 weeks. We'll provide you with the technology equipment you’ll need to work from home so all you'll need is a good internet connection and a quiet space to work. We want to be brilliant for customers every day and offer a strong, accessible digital experience alongside our Claims teams, so you need to really enjoy and understand how to help our customers when they need us most. Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the Liverpool office depends on your role and team, but most colleague s will be required to spend 2 days a week in the office. For more information about our flexible working approach click here Direct Line Group we believe the best way to serve our customers is by having the best possible people, that’s why we offer such excellent benefits designed to suit you as and when you need them:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Cycle to work scheme
• Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.