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Start Date: 8th July 2024 Hours: Full Time 37.5 hours per week between 8:30am - 5.30pm Monday to Friday including 1 in 3 Saturdays 9.30am - 12.30pm
Contract Type: Permanent
Salary: £22,542
Location: Swindon Town Centre. Unity Place, 1 Carfax Close, Swindon, SN1 1AP Homeworking days available after successful probation period.
We are seeking, full-time Customer Service Advisors to be part of our vibrant team in our Swindon office.
Our Customer Advisors are the first point of contact for anyone getting in touch with us via phone or email, whether that's customers, financial advisors, solicitors or others. The role will primarily involve answering inbound calls from our customers dealing with queries relating to life and pensions. You will be working on in house systems to update and resolve customer queries. You will be dealing with vulnerable customers and may also be dealing with bereavement calls which is why strong customer service and empathy skills are crucial to the role. Full training is provided.
Training period is 6-8 weeks.
This is a great opportunity for anyone who is looking to kick-start a career. It doesn't matter if you don't have experience working in a contact centre environment before, as we'll give you full training to understand our clients, products and offers. Perhaps you've previously worked in retail, or in the service industry—we're looking for great people with transferrable skills who can understand customer challenges and communicate clearly and confidently. We'll offer you skills training to help you effectively become a better, more confident, and persuasive communicator so you can go even further in your role.
What you'll be doing:
What we're looking for:
What's in it for you.
Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
Further to this you will have access to an amazing benefits package including.
For us, better begins with you. We have ambitious plans for the future, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we're dedicated to making sure our colleagues—the ones who make ‘better' happen—have the skills and confidence to wow customers while excelling in their careers. We'll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go at a pace that suits you.
What we hope you'll do next:
Choose ‘Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Job Types: Full-time, Permanent
Pay: £22,542.00 per year
Benefits:
Schedule:
Work Location: Hybrid remote in Swindon
Expected start date: 08/07/2024
This job is no longer accepting applications.
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