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In Summary
If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! Locations: Bristol, York, Glasgow, London or Norwich Claims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important. They're there for customers when something goes wrong and to help get things back to normal as soon as possible. Claims can be for little things - a broken window or a leaky washing machine. Or they can be for major life events like a serious car accident. No claim is the same, which means you'll never know what you'll encounter from one day to the next. Our claims roles are varied, each one has its own learning journey. But join us as a Claims Apprentice and you'll be learning from some of the most passionate and caring colleagues in our business. What's more, you'll be able to earn a salary while working towards qualifications and enjoy a permanent role from day one. What does it involve? Across our Claims business we offer three levels of apprenticeship qualification. These roles all have a specialist element, which could be customer, supply chain management or even marine claims! You will have the opportunity to confirm your preference(s) on your application form. Customer and Casualty Claims
Level 3 (England), SCQF6 (Scotland)
Locations: Glasgow and Norwich As a customer Claims Apprentice you'll start by learning the ropes within one of our Motor Claims Notification teams. These are the people our customers call when they first want to notify us about a claim, so you can expect to deal with customers on the phone and by email on a daily basis. After this, your next placement is likely to be in a more specialist team, such as Liability or Loss, giving you the chance to develop more detailed and specialised experience and knowledge. From here, you could move to a different area to broaden your experience still further or decide to dive deeper into a specialism. Individual Customer Protection Claims
Level 4 Insurance Professional
Location: York Aviva paid more than 50,000 individual protection claims last year to a value of over 1 billion. To help us continue to deliver on our promises, we're looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies.
You'll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service. You'll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful - but it's not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind. Marine Claims Apprentice
Level 4 Insurance Practitioner
Location: London As a Marine Claims Apprentice, you will be responsible for being the first port of call for our customers when they make a claim on their marine insurance. It might be for a boat or even a submarine! You will work with our internal and external partners to handle marine losses, utilising our philosophies and standards to deliver brilliant customer-focussed and commercial outcomes. You will also become an expert in identifying fraud and work with external specialists. Property Claims Apprentice
Level 4 Insurance Practitioner
Location: Perth Do you love helping others fix tricky problems? If so, be a part of our Technical Claims Service where you will work with partners to handle claims on property insurance policies and deliver brilliant customer-focussed and commercial outcomes. Technical and Financial Claims
Level 6 Insurance Practitioner
Location: Bristol Our Financial and Technical Claims teams work on some of Aviva's biggest and most complex cases. You might be looking at large property or financial claims to help our customers get their businesses or homes back on track. You will work in small specialist teams (some of the best in the industry) to build your knowledge and confidence while delivering brilliant commercial customer outcomes. Throughout, you'll study for a Level 6 Apprenticeship, which is equivalent to a degree. What's in it for you?
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