Customer Service Associate - Work from home

Job Description:

We are looking for a passionate and hardworking Customer Service Associate to join our team at Nationwide, a leading financial services company. This is a full-time remote position based in London, England, UK. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a prompt and professional manner.

Responsibilities: - Answering incoming customer inquiries via phone, email, and live chat - Resolving customer complaints and issues efficiently and effectively - Providing product information and assistance to customers - Processing customer orders and returns accurately - Collaborating with other team members to ensure a seamless customer experience - Maintaining detailed and accurate customer records

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong critical thinking skills and ability to problem-solve - Creative approach to customer service solutions - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite - High school diploma or equivalent

Benefits: - Travel and spending expenses reimbursement - Company transportation for necessary work-related travel - Employee discounts on company products and services

Working Environment: At Nationwide, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Service Associate, you will have the opportunity to participate in these initiatives and make a positive impact on society.

Equal Opportunity Statement: Nationwide is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 1, 2024

If you meet the requirements and are excited about the opportunity to work from home as a Customer Service Associate at Nationwide, we encourage you to apply for this position. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.