Customer Service Manager

Job Description:

We are looking for a reliable and confident Customer Service Manager to join our team at O’Reilly Automotive in London, England. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will be responsible for overseeing all aspects of our customer service department.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle escalated customer inquiries and complaints - Monitor customer service metrics and implement improvements as needed - Collaborate with other departments to ensure a seamless customer experience - Develop strategies to increase customer satisfaction and loyalty - Stay up-to-date on industry trends and best practices in customer service - Meet customer service targets and KPIs - Report to senior management on department performance

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience as a Customer Service Manager - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Strong analytical and problem-solving skills - Ability to work under pressure and meet deadlines - Teamwork and time management skills

Benefits: - Gym membership - Vision insurance - Parental leave

Working Environment: At O’Reilly Automotive, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Service Manager, you will have the opportunity to participate in various projects and programs aimed at making a positive impact on society.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.