Customer Service Manager

Group 1 Automotive is currently seeking a dynamic and experienced Customer Service Manager to join our team in London, England, UK. As a full-time position at a mid-to-senior level, the ideal candidate will have at least 6 years of experience in a customer service management role.

Responsibilities: - Develop and implement customer service policies and procedures to ensure excellent customer satisfaction - Manage a team of customer service representatives, providing coaching and guidance as needed - Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance the customer experience - Collaborate with other departments to ensure a seamless customer journey from sales to aftersales support - Monitor and report on key performance indicators related to customer service, such as response times and resolution rates - Handle escalated customer complaints and issues, working to find satisfactory resolutions in a timely manner - Develop training programs for customer service staff to enhance their skills and knowledge - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business or a related field - Proven experience in a customer service management role, preferably in the automotive industry - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Adaptable and able to thrive in a fast-paced environment - Proven track record of meeting and exceeding customer satisfaction goals - People management and cooperation skills are essential - Ability to work collaboratively with colleagues worldwide

In addition to a competitive salary, Group 1 Automotive offers employee discounts, travel opportunities, and a retirement plan. The working environment is one of collaboration with colleagues from around the world, fostering a global village mentality.

Group 1 Automotive is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The deadline to apply for this position is June 27, 2024. Don't miss this opportunity to join a leading automotive group and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.