Remote Customer Service Manager

Job Description:

ManpowerGroup is seeking a highly experienced Remote Customer Service Manager to join our team in London, England, UK. As a Mid-to-Senior Level manager, you will be responsible for leading a team of remote customer service representatives to deliver exceptional service to our clients. The ideal candidate will have at least 6 years of experience in customer service management and possess strong leadership skills.

Responsibilities: - Manage and lead a team of remote customer service representatives to achieve targets and exceed customer expectations - Develop and implement strategies to improve customer satisfaction and retention - Monitor team performance and provide regular feedback and coaching to ensure high-quality service delivery - Identify opportunities for process improvement and efficiency within the customer service department - Collaborate with other departments to resolve customer issues and create a seamless customer experience - Handle escalated customer inquiries and complaints in a timely and professional manner - Conduct regular performance evaluations and provide ongoing training and development opportunities for team members - Analyze data and trends to identify areas for improvement and make data-driven decisions

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in remote customer service management - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Resourceful and able to solve problems creatively - Hardworking and dedicated to achieving results - Experience with CRM systems and other customer service software - Ability to work independently and prioritize tasks effectively

Benefits: - Free food - Employee discounts - Paid sick leave

Working Environment: At ManpowerGroup, we empower our employees to take ownership of their work and make impactful decisions. We foster a collaborative and supportive environment where employees can thrive and grow professionally.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.