Customer Service Manager

Job Description:

We are seeking a dynamic and experienced Customer Service Manager to join our team at Allstate in London, England, UK. As a Customer Service Manager, you will be responsible for overseeing the customer service operations of our company, ensuring a high level of customer satisfaction and loyalty. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of relevant experience.

Responsibilities: - Develop and implement customer service policies and procedures to enhance customer satisfaction and retention - Manage a team of customer service representatives, providing guidance, coaching, and feedback to ensure high performance and productivity - Monitor and analyze customer service metrics to identify areas for improvement and implement solutions accordingly - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments, such as marketing and sales, to optimize the overall customer experience - Stay up-to-date on industry trends and best practices in customer service to continuously improve our processes

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role, preferably in the insurance industry - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Driven and passionate about delivering exceptional customer service - Strong teamwork and people management abilities - Ability to thrive in a fast-paced and constantly changing environment

Benefits: - Free food provided at the office - Company equipment provided for work use - Parental leave for eligible employees

Working Environment: At Allstate, we value a culture that embraces change and responds resiliently to challenges. As a Customer Service Manager, you will have the opportunity to innovate and drive positive change within our organization. We encourage our employees to collaborate and support each other in achieving our common goals.

Equal Opportunity Statement: Allstate is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome and encourage applications from candidates of all backgrounds and experiences.

Deadline to apply: July 1, 2024. Apply now to join our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.