Customer Service Manager - Work from home

Job Description:

Lyft is seeking a talented Customer Service Manager to join our team in London, England. This full-time position allows you to work from the comfort of your own home, making it ideal for those who value flexibility and remote work opportunities. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will play a crucial role in leading our customer service team to deliver exceptional support to our users.

Responsibilities: 1. Lead and mentor a team of customer service representatives, providing guidance and support to ensure high-quality service delivery. 2. Develop and implement strategies to improve customer service processes and optimize team performance. 3. Analyze customer feedback and data to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to address customer issues and enhance the overall customer experience. 5. Monitor key performance indicators and metrics to track the success of customer service initiatives. 6. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 7. Conduct regular training sessions for team members to enhance their skills and knowledge.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a customer service management role, with a minimum of 7 years of relevant experience. 3. Strong leadership skills with the ability to motivate and inspire team members. 4. Excellent project management skills with a focus on delivering results. 5. High emotional intelligence and the ability to empathize with customers and team members. 6. Confident and self-motivated individual with a passion for delivering exceptional customer service. 7. Excellent communication and interpersonal skills.

Personality Traits: confident, motivated Soft Skills: project management, emotional intelligence

Benefits: - Employee discounts - Remote work flexibility - Parental leave

Working Environment: At Lyft, we value autonomy and independence, trusting our employees to excel in their roles. Our work culture promotes collaboration, innovation, and personal growth.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Lyft is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.