Customer Service Manager - Work from home

Job Description:

Global Partners is seeking a highly motivated and experienced Customer Service Manager to join our team on a full-time basis. This role will be completely remote, allowing the successful candidate to work from home in London, England, UK.

Responsibilities: - Oversee a team of customer service representatives, providing guidance, support, and training as needed - Develop and implement customer service policies and procedures to ensure excellent service delivery - Monitor customer interactions to ensure quality standards are met and customer satisfaction is maintained - Handle escalated customer inquiries and complaints in a timely and professional manner - Analyze customer service data and make recommendations for improvements - Collaborate with other departments to ensure a seamless customer experience - Develop and implement strategies to increase customer retention and loyalty - Stay up-to-date on industry trends and best practices in customer service

Requirements: - At least 7 years of experience in a customer service management role - Proven track record of successfully leading a team and driving results - Excellent communication skills, both written and verbal - Strong problem-solving abilities and decision-making skills - Confidence and independence in decision-making - Ability to work well in a team and contribute to a collaborative work environment - Creative thinking and a proactive approach to finding solutions - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Medical coverage - Company transportation - Employee discounts - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Global Partners is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.

Deadline to apply: 2024-07-01

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our team at Global Partners.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.