Customer Service Manager - Work from home

Job Description:

Foot Locker is seeking a highly experienced and motivated Customer Service Manager to join our team in London, England. This is a full-time, work from home position with a seniority level of Mid-to-Senior.

Responsibilities: - Lead and manage a team of customer service representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes - Monitor and analyze customer feedback to identify trends and areas for improvement - Train and coach team members to provide exceptional customer service - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Maintain up-to-date knowledge of company products and services

Requirements: - 8 years of experience in a customer service management role - Strong leadership and communication skills - Ability to work independently and manage a remote team effectively - Reliable and driven personality traits - Soft skills in innovation and negotiation - Proficiency in Microsoft Office suite and CRM systems - Bachelor’s degree in Business Administration or related field is preferred

Benefits: - Profit sharing opportunities - Vision insurance - Gym membership

Working environment: At Foot Locker, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We foster a culture of inclusivity and collaboration, where employees are encouraged to bring their unique perspectives to the table.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.