Customer Success Assistant - Work from home

Job Description:

We are looking for a Customer Success Assistant to join our team at Fiserv in London, England. As a Customer Success Assistant, you will be responsible for providing exceptional support to our customers to ensure their satisfaction and success with our products and services. This is a full-time position with an Associate Level seniority, and we require a minimum of 3 years of experience in a similar role.

Responsibilities: - Serve as the main point of contact for customers, handling inquiries, issues, and requests promptly and professionally - Build strong relationships with customers to understand their needs and objectives, and provide solutions to help them achieve their goals - Assist customers with onboarding, training, and troubleshooting of our products and services - Monitor customer accounts and usage to identify opportunities for upselling or cross-selling - Collaborate with the sales and product development teams to ensure customer feedback is incorporated into future enhancements - Prepare reports and analyze data to track customer success metrics and communicate insights to internal stakeholders - Proactively engage with customers to gather feedback and testimonials for case studies and references

Requirements: - Resourceful and independent with a strong problem-solving mindset - Highly adaptable and able to thrive in a fast-paced environment - Excellent time management skills and the ability to prioritize and multitask effectively - Strong communication skills, both written and verbal - Previous experience in a customer-facing role, preferably in a SaaS or technology company - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in Business Administration, Marketing, or a related field

Benefits: - Vision insurance - Relocation allowance - Travel opportunities

Working Environment: At Fiserv, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and a commitment to customer success. As a Customer Success Assistant, you will have the opportunity to make a meaningful impact on our customers' experience and contribute to the overall success of our organization.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Fiserv is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.