Remote Customer Success Associate

Job Description: Boeing is seeking a Remote Customer Success Associate to join our team in London, England. As a member of our Customer Success team, you will be responsible for ensuring the satisfaction and success of our clients through proactive support and engagement. This position is ideal for individuals who are passionate about customer service and dedicated to providing exceptional support to our clients.

Responsibilities: - Build strong relationships with clients to understand their needs and provide solutions - Proactively engage with clients to ensure their satisfaction and success with our products and services - Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues that may arise - Conduct research to identify new opportunities for client engagement and success - Collaborate with internal teams to ensure a seamless and positive client experience - Track and report on client feedback and satisfaction metrics - Provide training and guidance to clients on how to effectively utilize our products and services - Continuously strive to improve the overall customer experience and drive customer loyalty

Requirements: - 2 years of experience in a customer success or customer service role - Strong communication and interpersonal skills - Ability to build rapport with clients and influence positive outcomes - Passion for providing exceptional customer service - Dedication to delivering results and exceeding client expectations - Ability to conduct research and analyze data to drive client success - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite and customer relationship management (CRM) software

Personality Traits: - Passionate about customer success - Dedicated to exceeding client expectations

Soft Skills: - Persuasion skills to influence positive outcomes - Research skills to identify new opportunities for client engagement

Benefits: - Free accommodation in London - Free food during working hours - Training and professional development opportunities

Working Environment: At Boeing, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team is encouraged to think creatively, take initiative, and drive innovation in all aspects of our work.

Equal Opportunity Statement: Boeing is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.