Customer Success Officer

Job Description:

As a Customer Success Officer at Baxter International in London, England, UK, you will play a crucial role in ensuring the satisfaction and success of our clients. This entry-level position is perfect for someone who is energetic, adaptable, and eager to develop their skills in customer service and relationship management.

Responsibilities: - Act as the primary point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Build strong relationships with clients to understand their needs and provide solutions that meet or exceed their expectations - Collaborate with internal teams to ensure seamless communication and coordination in delivering services to customers - Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients - Analyze customer feedback and data to identify trends and areas for improvement in our products and services - Utilize emotional intelligence and negotiation skills to handle challenging situations and resolve conflicts effectively - Provide regular updates and reports to management on customer satisfaction and retention metrics - Participate in training and development programs to enhance your knowledge and skills in customer success and relationship management

Requirements: - Bachelor's degree in a related field preferred - No prior experience required, but a strong desire to learn and grow in the field of customer success - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Strong organizational and time management skills - Energetic and adaptable personality with a positive attitude - Emotional intelligence and negotiation skills - Ability to thrive in a fast-paced and dynamic environment

Benefits: - Life insurance - Employee discounts - Company transportation

Working Environment: At Baxter International, we value our employees and recognize and reward them based on performance and merit. We offer a supportive and inclusive work environment that encourages professional growth and development.

Deadline to Apply: 2024-06-27

Equal Opportunity Statement: Baxter International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.