Customer Success Specialist

The Customer Success Specialist at Marathon Petroleum in London, England, UK is a crucial role that focuses on building and maintaining strong relationships with clients and ensuring their satisfaction with the company's products and services.

Responsibilities: 1. Serve as the primary point of contact for assigned clients, addressing their inquiries and concerns in a timely and professional manner. 2. Develop a deep understanding of each client's business needs and goals to provide tailored solutions and recommendations. 3. Collaborate with internal teams to ensure seamless implementation and delivery of products and services to clients. 4. Proactively identify opportunities to upsell and cross-sell additional products or services to clients. 5. Monitor client satisfaction and retention rates, taking proactive measures to address any issues and improve overall customer experience. 6. Provide training and support to clients on how to maximize the value of Marathon Petroleum's offerings. 7. Analyze client data and feedback to identify trends and areas for improvement.

Requirements: 1. Minimum of 2 years of experience in a customer-facing role. 2. Driven and adaptable personality traits. 3. Strong negotiation skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office suite and CRM software.

Benefits: - Parental leave - Training and professional development opportunities - Travel and spending expenses reimbursement

Working environment: - Build strong relationships with colleagues, clients, and partners to foster a collaborative and supportive work environment.

Deadline to apply: May 31, 2024

Equal opportunity statement: Marathon Petroleum is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We believe in fostering a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.