Live Chat Manager

Job Description:

Emerson Electric is seeking a talented Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service or online communication roles, you will be responsible for managing our live chat platform to provide exceptional customer support and drive customer engagement.

Responsibilities: 1. Lead and oversee the live chat team to ensure timely and effective responses to customer inquiries. 2. Develop and implement strategies to optimize the live chat platform for improved customer experience. 3. Monitor chat metrics and KPIs to make data-driven decisions and improve performance. 4. Train and mentor team members to enhance their communication and problem-solving skills. 5. Collaborate with cross-functional teams to address customer issues and provide seamless solutions. 6. Analyze trends and customer feedback to identify opportunities for improving products and services.

Requirements: 1. 8+ years of experience in customer service or online communication roles. 2. Proven track record of successfully managing live chat platforms. 3. Strong communication and interpersonal skills with a passion for customer service. 4. Analytical mindset with the ability to interpret data and make strategic decisions. 5. Ability to work independently and lead a team effectively. 6. Bachelor's degree in a related field is preferred.

Personality Traits: 1. Independent 2. Passionate

Soft Skills: 1. Communication 2. Analysis

Benefits: 1. Paid sick leave 2. Training & professional development opportunities 3. Medical coverage

Working Environment: At Emerson Electric, we prioritize understanding and empathy in all interactions. Our team values diversity and inclusivity, fostering a supportive and collaborative work environment.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.