Remote Live Chat Manager

Job Description:

Lockheed Martin is seeking a highly experienced Remote Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level position, the successful candidate will have at least 8 years of experience in a similar role. We are looking for a resilient and confident individual who possesses strong decision-making and leadership skills.

Responsibilities: 1. Manage a team of remote live chat agents, guiding them to provide exceptional customer service. 2. Develop and implement strategies to improve chat response times and customer satisfaction ratings. 3. Monitor chat conversations for quality assurance and provide feedback to agents as needed. 4. Analyze chat data to identify trends and areas for improvement. 5. Collaborate with other departments, such as Customer Service and Marketing, to ensure a seamless customer experience across all channels. 6. Stay up-to-date on industry best practices and trends in live chat management.

Requirements: 1. 8+ years of experience in live chat management. 2. Proven track record of leadership and decision-making skills. 3. Excellent written and verbal communication skills. 4. Strong analytical skills and ability to interpret data to make informed decisions. 5. Experience working with remote teams is a plus. 6. Bachelor's degree in a related field is preferred.

Benefits: 1. Company-provided equipment for remote work. 2. Gym membership reimbursement. 3. Visa sponsorship for eligible candidates.

Working Environment: At Lockheed Martin, we encourage a spirit of exploration and taking calculated risks for growth. We foster a collaborative and inclusive work environment where employees are empowered to innovate and make a real impact on our business.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Lockheed Martin is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.