Live Chat Specialist - Work from home

The Live Chat Specialist at Siemens will be responsible for providing exceptional customer service and technical support through live chat interactions with customers. This position will be a work from home opportunity based in London, England, UK.

Responsibilities: - Respond to customer inquiries and issues via live chat in a professional and timely manner - Provide technical support for products and services - Troubleshoot and resolve customer concerns with empathy and efficiency - Proactively engage with customers to enhance their experience and address any potential issues - Collaborate with team members and other departments to ensure customer satisfaction - Accurately document all interactions and follow company guidelines and protocols

Requirements: - Strong communication skills and the ability to multitask effectively - Previous customer service experience is a plus but not required - Proficient in Microsoft Office suite and comfortable using online chat platforms - Ability to work independently and manage time effectively - Dedicated and reliable with a strong work ethic - Strong presentation skills and emotional intelligence

Benefits: - Company transportation provided for work-related travel - Paid Time Off (PTO) for vacation and sick days - Life insurance coverage for security and peace of mind

Working Environment: The working environment at Siemens is centered around exceeding customer expectations and delivering delight. The Live Chat Specialist will play a crucial role in upholding this standard and ensuring that every customer interaction is positive and impactful.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Siemens is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and strive to create a workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.