Online Account Support Manager

Job Description:

Accenture is seeking a motivated and hardworking Online Account Support Manager to join our team in London, England, UK. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: 1. Manage online accounts for clients, ensuring all needs and queries are addressed in a timely manner. 2. Provide support to clients through various communication channels, such as email, phone, and chat. 3. Monitor account activity and analyze data to identify trends and opportunities for improvement. 4. Collaborate with internal teams to ensure seamless delivery of services to clients. 5. Train and mentor team members on best practices for online account management. 6. Implement strategies to increase client satisfaction and retention rates. 7. Make data-driven decisions to optimize account performance and meet KPIs.

Requirements: 1. Bachelor's degree in Business, Marketing, or related field. 2. Proven experience in online account management or customer support. 3. Strong people management and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and meet deadlines. 6. Proficiency in Microsoft Office and CRM software.

Benefit: 1. Training & professional development opportunities. 2. Disability insurance coverage. 3. Free food and snacks provided in office.

Working Environment: At Accenture, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our diverse and inclusive work environment fosters collaboration and innovation, allowing employees to reach their full potential.

Equal Opportunity Statement: Accenture is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.