Online Account Support Specialist

Job Description:

We are looking for a passionate and resourceful Online Account Support Specialist to join our team at GitLab in London, England, UK. As an Associate Level employee, you will be responsible for providing account support to our online customers and ensuring their satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries via email, chat, and phone - Assist customers with account setup, troubleshooting, and general questions - Proactively reach out to customers to offer assistance and gather feedback - Collaborate with other teams to resolve customer issues in a timely manner - Identify opportunities to improve the customer experience and suggest solutions - Keep accurate records of customer interactions and report on trends

Requirements: - 2 years of experience in a customer support role - Strong communication and interpersonal skills - Ability to effectively persuade and negotiate with customers - Strategic planning skills to anticipate customer needs and challenges - Experience working with CRM software - Bachelor's degree preferred

Personality Traits: Passionate, resourceful

Soft Skills: Persuasion, strategic planning

Benefits: Retirement plan, Paid sick leave, Disability insurance

Working Environment: At GitLab, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Equal Opportunity Statement: GitLab is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.