Online Call Center Assistant

As an Online Call Center Assistant at J.C. Penney in London, England, UK, you will play a crucial role in providing exceptional customer service through various online platforms. This entry-level position requires no prior experience but does necessitate a strong work ethic, adaptability, and excellent communication skills.

Responsibilities: 1. Answering customer inquiries via phone, email, and chat in a timely and professional manner 2. Resolving customer complaints and issues with empathy and efficiency 3. Assisting customers with online ordering, returns, and exchanges 4. Updating customer account information accurately 5. Collaborating with other team members to ensure a seamless customer experience 6. Troubleshooting technical issues related to online orders and transactions 7. Adhering to company policies and procedures regarding customer interactions

Requirements: 1. Strong attention to detail and ability to make sound decisions under pressure 2. Excellent written and verbal communication skills 3. Proficiency in using online communication tools and software 4. Ability to work independently and as part of a team 5. A positive attitude and willingness to learn new skills 6. Comfortable working in a fast-paced environment 7. High school diploma or equivalent

Benefits: 1. Remote work flexibility 2. Paid overtime opportunities 3. Parental leave options 4. Opportunities for career growth and development

Our working environment at J.C. Penney is committed to environmental responsibility and sustainable practices. We value equal opportunities and encourage individuals from all backgrounds to apply. The deadline to apply for this position is May 8, 2024. Join our team and help us create a positive online shopping experience for our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.