Online Chat Support Manager

Job Description:

Cablevision Systems is currently seeking a talented and experienced Online Chat Support Manager to join our team in London, England, UK. As a mid-to-senior level position, we are looking for someone with at least 7 years of experience in online chat support or customer service management. The ideal candidate will possess the personality traits of confidence and adaptability, as well as soft skills in adaptability and analysis.

Responsibilities: 1. Manage a team of online chat support representatives to ensure exceptional customer service. 2. Develop and implement strategies to improve customer satisfaction and response times. 3. Monitor chat conversations and provide feedback to representatives for continuous improvement. 4. Analyze chat data and metrics to identify trends and areas for improvement. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Train new representatives on chat protocols, customer service techniques, and company policies. 7. Stay up-to-date on industry trends and best practices in online chat support.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Minimum of 7 years of experience in online chat support or customer service management. 3. Strong leadership skills with the ability to motivate and mentor a team. 4. Excellent communication and interpersonal skills. 5. Proficiency in chat support software and customer relationship management (CRM) systems. 6. Ability to work in a fast-paced environment and adapt to changing priorities. 7. Proven track record of meeting and exceeding customer service targets.

Benefits: 1. Relocation allowance for candidates outside of London. 2. Travel and spending expenses for work-related activities. 3. Paid sick leave and other benefits as per company policy.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work in a collaborative and dynamic environment where your ideas are valued and your contributions make a difference.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Cablevision Systems complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cablevision Systems expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.