Online Client Service Representative

Job Description:

We are looking for a motivated and reliable Online Client Service Representative to join our team at Group 1 Automotive in London, England, UK. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Respond to online inquiries from potential clients in a timely and professional manner - Provide accurate information about our products and services to clients through various online channels - Assist clients with any issues or concerns they may have, and work towards finding a satisfactory resolution - Build and maintain strong relationships with clients through consistent communication and follow-up - Collaborate with other departments to ensure seamless service delivery to clients - Monitor client feedback and provide insights to management to improve our online client service experience - Stay up-to-date on industry trends and best practices related to online client service

Requirements: - Excellent communication skills, both written and verbal - Strong emotional intelligence and the ability to empathize with clients - Adaptability to changing situations and the ability to think on your feet - Proven experience in providing exceptional customer service - Proficiency in using online communication tools and platforms - Familiarity with the automotive industry is a plus - Ability to work well independently and as part of a team

Benefits: - Parental leave for new parents - Company-provided equipment to facilitate remote work - Joining bonus for new hires

Working Environment: At Group 1 Automotive, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our team members.

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 31, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Client Service Representative, we encourage you to apply before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.