Online Client Service Specialist

Job Description:

Anthem is seeking a motivated and detail-oriented Online Client Service Specialist to join our team in London, England. As an Entry Level role, this position is ideal for individuals with at least 1 year of experience in customer service or client support. The Online Client Service Specialist will play a crucial role in providing exceptional service to our clients through various online platforms.

Responsibilities: - Communicate with clients through online channels such as email, chat, and social media to address inquiries, provide support, and resolve issues in a timely manner. - Maintain accurate and detailed records of client interactions and transactions. - Collaborate with other team members to ensure seamless communication and support for clients. - Identify opportunities to improve the online client service process and implement effective solutions. - Stay up-to-date on industry trends, company products, and services to provide accurate information to clients.

Requirements: - Resilient and driven individual who thrives in a fast-paced environment. - Strong attention to detail and exceptional negotiation skills. - Excellent written and verbal communication skills. - Ability to multitask and prioritize tasks effectively. - Proficiency in Microsoft Office Suite and online platforms. - Bachelor's degree in Business, Marketing, or related field preferred.

Benefits: - Travel opportunities to attend industry events and conferences. - Remote work flexibility for a better work-life balance. - Disability insurance for added peace of mind.

Working Environment: At Anthem, we are committed to fostering a culture of diversity and inclusivity. We believe that every individual should feel a sense of belonging and be able to bring their authentic self to work. As an Online Client Service Specialist, you will have the opportunity to contribute to creating a positive and inclusive working environment.

Equal Opportunity Statement: Anthem is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 22, 2024

Join Anthem today and be a part of a dynamic team that values inclusivity, innovation, and client satisfaction!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.