Online Contact Center Assistant

Avon Products is seeking a dynamic and energetic Online Contact Center Assistant to join our team in London, England. As an Associate Level position, we are looking for individuals with at least 2 years of experience in a similar role. The ideal candidate will be reliable, possess strong strategic planning and problem-solving skills, and be able to thrive in a fast-paced environment.

Responsibilities: 1. Respond to customer inquiries and provide information about products, services, and promotions through various online channels (email, chat, social media). 2. Process orders, returns, and exchanges in a timely and accurate manner. 3. Assist customers with technical issues related to our online platform. 4. Monitor and respond to customer reviews and feedback online. 5. Collaborate with cross-functional teams to resolve customer escalations and complaints. 6. Assist with the development and implementation of new customer service initiatives. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. 2 years of experience in a customer service or contact center role. 2. Energetic and reliable with strong communication skills. 3. Ability to think strategically and problem-solve effectively. 4. Proficiency in Microsoft Office and CRM software. 5. Knowledge of online sales platforms and social media is a plus. 6. Bachelor's degree in a related field preferred.

Benefits: - Disability insurance - Retirement plan - Visa sponsorship

At Avon Products, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in providing equal opportunities for all qualified individuals and welcome applicants from diverse backgrounds to apply for this position.

Deadline to apply: June 27, 2024

Equal opportunity statement: Avon Products is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.