Online Contact Center Representative

Job Description:

Celanese is seeking a motivated and experienced Online Contact Center Representative to join our team in London, England, UK. As an Associate Level representative, you will be responsible for providing exceptional customer service and support through various online channels.

Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and professionally. 2. Assist customers with product information, order status, and returns. 3. Process orders and payments accurately. 4. Provide technical support for online platforms and troubleshoot any issues customers may encounter. 5. Escalate complex or unresolved issues to the appropriate departments. 6. Maintain accurate records of customer interactions and transactions. 7. Collaborate with other team members to ensure consistent service delivery. 8. Stay up-to-date on product knowledge and company policies. 9. Meet or exceed performance goals and targets.

Requirements: 1. A minimum of 3 years of experience in a customer service or contact center role. 2. Strong communication skills and the ability to work effectively in a fast-paced environment. 3. Proficiency in using online communication tools and platforms. 4. Excellent problem-solving skills and a customer-focused mindset. 5. Hardworking and adaptable to changing priorities. 6. Strong time management skills and the ability to prioritize tasks effectively. 7. Leadership skills to guide and support team members as needed.

Benefits: 1. Medical coverage for employees and their families. 2. Company transportation for commuting convenience. 3. Training and professional development opportunities to enhance skills and advance career growth.

Working Environment: At Celanese, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and a dedication to excellence in everything we do.

Deadline to Apply: Interested candidates should apply by May 13, 2024.

Equal Opportunity Statement: Celanese is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.