Online Contact Center Representative

Job Description:

Kroger is seeking a motivated and energetic individual to join our team as an Online Contact Center Representative in London, England. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Interact with customers via phone, email, and chat to provide exceptional service and support for online orders, account inquiries, and general questions - Resolve customer issues and complaints in a timely and professional manner - Utilize problem-solving skills to address customer concerns and find effective solutions - Accurately document customer interactions and maintain detailed records in the company's database - Collaborate with other team members to ensure seamless customer service across all communication channels - Stay up-to-date on company products, services, and promotions to provide accurate information to customers

Requirements: - Highly motivated with a positive attitude and a strong work ethic - Excellent communication skills and the ability to effectively manage customer interactions - Strong analytical skills to assess customer needs and provide tailored solutions - Comfortable working in a fast-paced environment and handling multiple tasks simultaneously - Willingness to learn and adapt to new technologies and processes - Flexibility to work varying shifts, including evenings and weekends

Benefits: - Profit sharing opportunities to reward your contributions to the company's success - Ongoing training and professional development opportunities to enhance your skills and advance your career - Paid overtime for additional hours worked beyond the standard schedule - A supportive working environment that empowers employees to take ownership and make impactful decisions

Equal Opportunity Statement: Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Application Deadline: May 31, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Contact Center Representative at Kroger in London, England, please submit your application before the deadline. We look forward to reviewing your qualifications and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.