Online Contact Center Specialist

Job Description:

Republic Services, a leading waste management company, is seeking a motivated and resourceful Online Contact Center Specialist to join our team in London, England, UK. This position is entry level and requires at least 1 year of experience in a customer service or contact center role.

Responsibilities: - Respond to customer inquiries and issues via multiple online channels, including email, chat, and social media - Provide excellent customer service by resolving customer complaints and issues in a timely and professional manner - Utilize creativity and innovation to develop solutions to customer problems and improve the overall customer experience - Collaborate with other departments to ensure seamless communication and resolution of customer issues - Keep detailed records of customer interactions and transactions - Stay up to date on company products, services, and policies to effectively assist customers

Requirements: - 1 year of experience in a customer service or contact center role - Motivated and resourceful personality traits - Strong communication and problem-solving skills - Creativity and innovation in developing solutions to customer issues - Ability to work in a fast-paced environment and handle multiple inquiries simultaneously - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Vision insurance - Retirement plan options

Working Environment: At Republic Services, we believe in injecting a sense of joy and vibrancy into the work environment. Our team is dedicated to creating a positive and collaborative atmosphere where everyone can thrive and succeed.

Equal Opportunity Statement: Republic Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 8, 2024

Join us at Republic Services and make a difference in the waste management industry while providing top-notch customer service to our valued customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.