Online Customer Service Manager

Job Description:

As an Online Customer Service Manager at Edison International in London, England, UK, you will be responsible for overseeing the online customer service operations, ensuring that our customers receive a seamless and exceptional experience when interacting with our company online. This role requires a minimum of 8 years of experience in customer service management, with a mid-to-senior level of seniority.

Responsibilities: - Develop and implement online customer service strategies to enhance customer satisfaction and retention. - Manage a team of online customer service representatives, providing training, guidance, and support as needed. - Monitor online customer service performance metrics and analyze data to identify areas for improvement. - Collaborate with cross-functional teams, including IT and marketing, to optimize the online customer experience. - Resolve escalated customer issues in a timely and professional manner. - Stay up-to-date on industry trends and best practices in online customer service.

Requirements: - Bachelor's degree in Business Administration or related field. - Strong leadership skills with the ability to motivate and inspire a team. - Excellent communication skills, both written and verbal. - Reliable and passionate about delivering exceptional customer service. - Proven experience in project management and negotiation. - Ability to work effectively in a fast-paced environment. - Proficiency in CRM software and online customer service tools.

Benefits: - Gym membership. - Paid overtime. - Relocation allowance.

Working Environment: At Edison International, we encourage a culture of ongoing learning and development for personal and professional growth. We provide opportunities for our employees to enhance their skills and advance their careers through training programs and mentorship opportunities.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.