Online Customer Service Representative

XPO Logistics is hiring for the position of Online Customer Service Representative in London, England, UK. This is a full-time entry-level position with zero years of experience required. We are seeking motivated and passionate individuals with excellent adaptability and attention to detail.

Responsibilities: - Provide exceptional customer service through online platforms such as email, chat, and social media - Assist with order processing, tracking shipments, and resolving customer inquiries and issues - Communicate with customers to ensure satisfaction and handle any escalations as needed - Collaborate with other departments to address customer needs and improve overall customer experience - Maintain accurate and detailed records of customer interactions

Requirements: - Strong written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online customer service platforms and tools - Strong problem-solving skills and customer-focused mindset - Willingness to learn and grow in a dynamic team environment

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities - Paid overtime for additional hours worked - Supportive working environment that values personal and professional growth

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment for all employees.

Deadline to apply: July 1, 2024

Join XPO Logistics as an Online Customer Service Representative and be part of a dynamic team dedicated to providing outstanding customer service. Apply now to start your career with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.