Online Customer Support Officer

Job Description:

CMS Energy is seeking a passionate and driven Online Customer Support Officer to join our team in London, England, UK. As an Associate Level position, the Online Customer Support Officer will play a key role in providing exceptional customer service through online channels.

Responsibilities: - Respond to customer inquiries, comments, and complaints in a timely and professional manner via email, chat, and social media platforms - Provide technical support and troubleshoot issues related to our online services - Collaborate with other departments to resolve customer issues and improve the overall customer experience - Identify opportunities for improvement and innovation in our online customer support processes - Monitor online reviews and feedback to address any concerns or issues raised by customers - Assist in the development and implementation of online customer support strategies - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 2 years of experience in online customer support or a similar role - Strong communication and interpersonal skills - Excellent negotiation skills and the ability to handle difficult customer situations - Innovative mindset with a focus on continuous improvement - Proficiency in MS Office and online customer support tools - Experience working in a fast-paced environment and meeting deadlines

Benefits: - Relocation allowance for qualified candidates - Medical coverage for employees and their families - Retirement plan with employer contributions - Employee well-being initiatives prioritized in the working environment

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.