Online Live Chat Manager

Job Description:

Owens Corning, a global building and construction materials company, is seeking a talented and experienced Online Live Chat Manager to join our team in London, England. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in online chat support or customer service roles.

Responsibilities: 1. Manage and oversee the online live chat platform, ensuring timely and accurate responses to customer inquiries. 2. Develop and implement chat support strategies to improve customer satisfaction and engagement. 3. Train and mentor a team of chat support agents, providing guidance on best practices and customer service techniques. 4. Monitor chat conversations for quality assurance and compliance with company policies and guidelines. 5. Analyze chat data and metrics to identify trends, issues, and opportunities for improvement. 6. Collaborate with cross-functional teams, including Marketing and IT, to optimize the chat platform and drive business objectives. 7. Stay updated on industry trends and best practices in online chat support to maintain a competitive edge.

Requirements: 1. Bachelor's degree in Business, Communications, or a related field. 2. 6+ years of experience in online chat support or customer service roles. 3. Strong leadership skills and the ability to motivate and engage a team. 4. Excellent communication skills and attention to detail. 5. Passionate about delivering exceptional customer service and building relationships. 6. Adaptable to changing priorities and able to work in a fast-paced environment. 7. Proficient in chat support tools and technologies.

Personality Traits: - Passionate: About providing a top-notch customer experience and driving results. - Adaptable: Able to adjust to shifting priorities and business needs.

Soft Skills: - Leadership: Ability to inspire and lead a team to success. - Attention to Detail: Ensuring accuracy and quality in all chat interactions.

Benefits: - Employee discounts on Owens Corning products. - Company equipment provided for optimal performance. - Relocation allowance for eligible candidates.

Working Environment: Owens Corning promotes a healthy work-life balance and prioritizes employee well-being. We offer a supportive and collaborative work environment where team members are encouraged to succeed and grow professionally.

Deadline to Apply: Interested candidates should submit their applications by May 31, 2024.

Equal Opportunity Statement: Owens Corning is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.