Online Live Chat Officer

Job Description:

Eli Lilly is seeking a highly motivated and energetic Online Live Chat Officer to join our team in London, England. As an Associate level role, the Online Live Chat Officer will be responsible for providing excellent customer service and support through online chat platforms. The ideal candidate will have at least 2 years of experience in a customer service or online support role and possess strong communication and problem-solving skills.

Responsibilities: - Engage with customers through online chat to provide assistance with product inquiries, technical issues, and general questions. - Resolve customer complaints and issues in a timely and professional manner. - Collaborate with internal teams to escalate and resolve complex customer inquiries. - Maintain accurate records of customer interactions and transactions. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Identify opportunities for process improvement and make recommendations to enhance the customer experience. - Work collaboratively with team members to achieve department goals and targets.

Requirements: - 2+ years of experience in a customer service or online support role. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and a customer-oriented mindset. - Ability to work in a fast-paced environment and multitask effectively. - Hardworking and energetic with a positive attitude. - Persuasion skills and ability to innovate solutions. - Proficiency in using online chat platforms and Microsoft Office suite. - High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: - Free food provided during working hours. - Paid sick leave for eligible employees. - Profit sharing opportunities for all team members.

Working Environment: At Eli Lilly, we pride ourselves on providing a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our employees are encouraged to collaborate, share ideas, and support one another in achieving our collective goals.

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: May 13, 2024

Join Eli Lilly and be a part of a team dedicated to making a difference in the lives of our customers and communities. Apply now to become our Online Live Chat Officer and help us deliver exceptional customer service through innovative online solutions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.