Patient Services Coordinator

Patient Services Coordinator

Xyla, (part of Acacium Group)

Leeds

Permanent

Monday to Friday 9-5. Including 1 Saturday shift (9-5) every 4 weeks, and two 11am-7pm shifts every 4 weeks.

Salary £23,400 plus bonus and excellent benefits

Unlock your potential:

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

As a Patient services coordinator you will provide inbound and outbound telephone and administration support to our service users who have been referred onto our NHS Type 2 Diabetes Remission Program, being supportive and assisting them on their journey with us, ensuring records are kept up to date whilst providing excellent customer service.

Our health & wellbeing’s experienced team is dedicated to making the UK’s local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. We work with service users to make the changes that stick. Our people will be with you every step of the way, translating the science into healthy habits that add up to long term health improvement.

Every day you will…

• Booking one-to-one appointments and dealing with patient/referrer/coach enquiries.
• Ensure patients receive excellent customer care service by having a great knowledge of the programme and its benefits.
• Answer calls swiftly to reduce the time spent queuing.
• Build a good relationship with patients through sensitive understanding of their needs and requirements.
• Handle sensitive data with attention to detail and maintaining accurate service user records.
• Support the service user engagement strategy to ensure adherence to the programme and minimise drop-outs.
• Assist with office administration tasks as required.
• Monitor of shared mailboxes.

What’s in it for you?

In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Opportunities to enhance your experience and skillset by moving across the global organisation

• Flexible working model with opportunities to work from home

• Performance bonus scheme

• Workplace pension scheme

• Gym Flex – discounted gym memberships UK wide

• Discounted Tastecard membership

• Reward Portal, offering discounts on shops, restaurants and bars

• Cycle to Work scheme

• Health Assessments and Dental Insurance

• Life Assurance and Critical Illness Cover

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have…

• Previous experience in an office-based customer service or administration role.
• Excellent telephone manner and communication skills.
• Strong IT proficiency including MS packages.

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.